Personal touch

I was in Bangkok and about to check out from my hotel. When the lift opened on 30th floor, a Caucasian guy in suit held the door for me and asked if I like to go to lobby. Dressed in business suit, the hair was neatly combed and typically looked like your senior executive at work. Meanwhile, I was wearing my short and casual Tee, like what you usually see at Pasar Malam (Night Market!). I said thanks to him, and immediately he said 'So you are leaving us today'. Immediately I sensed he is one of the employee of this hotel chain, I replied, 'Yes, I am, I wish this is my permanent home address, but it's not'. He then asked 'How was your stay with us? I responded quoting how convenience the hotel is located and it's definitely much better than the other hotels I have stayed before. He was pleased with my reply and asked when will be my next trip. I said, 'Next quarter, hopefully'.

When the elevator door opened up, he offered to hold my luggage as I need to walk up to the reception to settle my bill. I was a bit reluctant in the beginning but he insisted. Eventually I gave in. He wished me a safe trip and handed me a business card. Printed on the card was his name with a position General Manager. He took my luggage and got the bell boy to hail a taxi for me. I was pretty impressed actually especially when a GM actually walk his talks (I believe he preach to his staffs about services). You just think you will come back to the same hotel next time!