Well not so much of your heart like what the group Roxette sang. But more of listen to your sound! What does this mean? I learned from my conflict management class, controlling your own emotions are critical in order to able to listen with empathy. Once you lose your control or emotions, communications may breakdown. Eventually, you won't achieve win win.
One way to measure your emotions are actually to listen to your own voice, tone or sound. A friend shared with me last night he learned from listening to sound, while in my practical course book, it's our tone. Eventually both has the same objective. When you blurt our the word or voice from your mouth. Do a sanity check, how does it sounds like. If you sense anger, then you know your communications may not work as smoothly. You need to listen and make yourself aware before you can have a productive communication!
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